GIFT SHOP INFORMATION

GIFT SHOP FAQ

 

ORDER STATUS AND TRACKING

 

HOW DO I CHECK THE STATUS OF MY ORDER?

When you place your order, we send you a confirmation e-mail with your order number. Clicking on that order number will take you to your order status page where you can track the progress of your order.

When your order ships we'll send you a shipping confirmation e-mail. In most cases it will include a tracking number that allow you to track your order on the carrier's web sites:

 

US Postal Service: www.usps.com/shipping/trackandconfirm.htm

 

I NEVER RECEIVED A CONFIRMATION E-MAIL. WHAT DO I DO?

Your confirmation e-mail may have been caught in your spam filter. When searching for your confirmation e-mail, please note that our e-mails include the artist name in the "Subject" fields. So the subject line of a confirmation e-mail would look like this:

Subject: "Artist Name" Order Confirmation (111A111A1)

 

If you still can't find e-mails from us please contact customer service.

 

I ENTERED MY TRACKING NUMBER ON THE UPS OR USPS WEBSITE, BUT THERE IS NO INFORMATION ABOUT MY ORDER. WHAT SHOULD I DO?

Your parcel may have just recently shipped or the label was just prepared, and tracking information may not yet have been entered into the system. Please check again in a few hours or the next day. If by then you still don't see any tracking information, please contact customer service

 

International UPS Mail Innovations orders are not track-able.

 

SHIPPING METHODS, AND TRANSIT TIMES

 

HOW WILL MY ORDER SHIP?

Domestic US orders ship UPS Sure Post or UPS Mail Innovations or Media Mail

We'll e-mail you shipping details and a tracking number on the day your order ships.

International orders originating in the US ship UPS World Wide Saver, UPS Mail or DHL.

 

FROM WHERE MY ORDER WILL SHIP?

Your package will ship from Nome, Alaska.

 

HOW LONG WILL IT TAKE TO GET MY ORDER?

Most orders ship within 3-5 business days.

 

 

I DIDN'T RECEIVE MY ORDER WITHIN THE ESTIMATED DATE RANGE, WHAT SHOULD I DO?

1. Our delivery date ranges are estimates and most orders should arrive within them. It is possible however, that some orders take a few days longer.

2. Did you receive a shipping confirmation e-mail from us? If you didn't, your order may not have shipped yet. In that case please contact customer service.

3. Customer service may have tried to contact you to correct a potential error with your address.

Please check your e-mail or spam for an e-mail from sales@thechristinerose.com

4. International orders that shipped via UPS Mail Innovations, or USPS First Class International may be held at the local post office because duties/taxes maybe due. Please check with your local post office.

 

CAN I ORDER AN ITEM AS A GIFT FOR SOMEONE IN ANOTHER COUNTRY?

Because of the complex logistics of international shipping, the billing country and the ship-to country have to be the same. We hope to be able to offer this option in the future.

 

RETURNS AND REFUNDS

 

WHAT IS YOUR GENERAL RETURN POLICY?

All Sales are Final.

 

HOW LONG WILL IT TAKE TO GET MY REFUND?

All approved refunds should be credited to your account within one or two billing cycles.

 

I RECEIVED A DAMAGED, DEFECTIVE, OR WRONG ITEM. HOW DO I REPLACE IT?

Please contact customer service. In most cases we will send you a replacement item and - if necessary - return instructions.

 

CANCEL OR CHANGE ORDERS

HOW CAN I CHANGE MY ADDRESS OR SHIPPING INFORMATION?

Please contact customer service as soon as possible. We'll do our best to change the address before the item ships.

 

HOW CAN I CHANGE MY ORDER?

Unfortunately we can't change your order once you've submitted it. If you've ordered the wrong item please contact customer service to cancel your order. You can then place a new order online.

 

HOW CAN I CANCEL MY ORDER?

To cancel an order, please contact customer service. We can only cancel orders that haven't been shipped yet. Since orders are transmitted electronically to our warehouse we have a very short window to cancel. If you cancel your order after we charged your credit card it may take up to two billing cycles for the credit to appear on your statement.

 

PAYMENT AND CREDIT CARD QUESTIONS

 

WHEN WILL MY CREDIT CARD BE CHARGED?

We will charge the full amount of your order when you check out. p

 

HOW WILL THE CHARGE SHOW ON MY CREDIT CARD STATEMENT?

Your card will likely read "Northwest Gold Diggers, LLC and/or "The Christine Rose”

 

I SEE A SMALL CHARGE ON MY CREDIT CARD STATEMENT. WHAT IS THIS FOR?

Your bank may have placed an authorization hold on your account when you submitted your order. This hold will expire when the transaction is completed, if not before. If the transaction doesn't go through the hold will expire in anywhere from 5 to 30 days, depending on your credit card company's policy.

 

MY CREDIT CARD WAS DECLINED, WHAT DO I DO?

Please contact your credit card company or try another credit card. Also check the expiration date of your card.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept American Express, Visa and MasterCard and Discover

 

 

CUSTOMER SERVICE

1-320-310-3891

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